This location provides good service, but there are some issues with response times and communication. The staff is generally professional and knowledgeable, with many customers praising their expertise and helpfulness. However, there have been instances where customers felt that the service was slow or that they were not kept informed about the status of their tow. The company has made efforts to improve their communication and response times, but it seems that they still have some work to do in this area. One customer had a particularly poor experience, where they were left stranded for 12 hours and not offered any assistance or suggestions for alternative solutions. This suggests that the company needs to do more to prioritize customer needs and provide a higher level of service, especially in emergency situations. Overall, while this location has its strengths, it falls short in some areas, and customers may want to exercise caution when choosing this company for their towing needs.