The business seems to be highly reliable and trustworthy, with most customers praising their professionalism and punctuality. The team appears to be skilled and takes pride in their work, as evident from the many satisfied customers who have received quality services. However, there are some concerns about communication and follow-through, with a few customers experiencing issues with appointment scheduling and responsiveness.Despite these issues, the company's pricing is often commended as being reasonable and competitive. It's also worth noting that the business seems to be adaptable and willing to accommodate special requests, such as painting screens, which sets them apart from other service providers.A key area for improvement appears to be in addressing customer concerns and following up with clients after appointments. This is evident from the few negative reviews, where customers felt ignored or unapologetic about missed appointments. By prioritizing clear communication and accountability, the business can build even stronger relationships with their customers and maintain their high overall rating.