Scott's Cleaners is a reliable dry cleaner that offers high-quality services, including clothes pressing, dry cleaning, and alteration. The staff is friendly and attentive, with some employees, like Karen, being particularly commended for their excellent customer service. The prices are competitive, and the services are done in a timely manner. One client appreciated the staff's care in removing red wine stains from a dress. However, there have been instances of miscommunication and poor customer service, including a rude desk worker and a delay in resolving an issue with a missing item. The business appears to be committed to resolving these issues and ensuring customer satisfaction.Clients often praise the staff for being knowledgeable, polite, and helpful. They appreciate the staff's care in handling their clothes and the ability to develop a relationship with the business. However, one client had a negative experience with a rude desk worker, which led them to walk out without doing business.The business seems to have a good system in place for handling customer complaints, with the owner Ed responding promptly and apologetically to negative reviews. They also appear to be committed to providing excellent customer service and high-quality services, as reflected in the positive reviews.Overall, Scott's Cleaners is a solid choice for dry cleaning and alteration services, with a focus on customer satisfaction and high-quality work. While there have been some issues with customer service, the business seems to be committed to resolving these issues and ensuring that customers have a positive experience.