This business has some positive and negative aspects. The professional and friendly staff make a good impression. The company seems to be responsive and provide quality services, as evident from the positive reviews. On the other hand, the issue of unprofessionalism and lack of fairness in valuations raised in some reviews is a major concern. One reviewer even threatened to sue the company due to their unprofessional behavior. The unavailability of the appraiser and lack of communication also raises questions about their reliability. The company has a good location, with wheelchair-accessible parking, but this does not seem to be enough to overcome the issues with their services.