Tampa Bay
Sarasota Memorial Hospital Patient Financial Services
Clinic
47.06
47.06
Overview
Sarasota Memorial Health Care System is a full-service health system, with a flagship, 839-bed regional medical center and specialized expertise in heart, vascular, cancer and neuroscience care, as well as the area’s only obstetrical and pediatrics services, Level III neonatal intensive care (NICU) and Level II Trauma Center.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Overall
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This location, a part of Sarasota Memorial Health Care System, appears to be a comprehensive medical center with a wide range of services, including specialized care in heart, vascular, cancer, and neuroscience. Despite its capabilities, the service provided by its Patient Financial Services department leaves much to be desired.The wheelchair-accessible facilities are a plus, making it easier for people with mobility issues to access the center. However, the experience with the billing department has been a major letdown for several customers.Numerous complaints have been filed against the billing department, citing long wait times, unprofessional representatives, and a general lack of competence. This has resulted in frustrating and chaotic experiences for patients, with some even being sent to collections despite making timely payments.Some customers have had mixed experiences, reporting that paying bills through the system can be smooth once they've been set up. However, the lack of follow-through and inconsistent communication has caused undue stress for many.It is worth noting that the center has received positive reviews for its care and services, with one customer praising the phenomenal care received during a difficult time. However, the negative experiences with the billing department outweigh the positive ones, leading to a mediocre overall score. A clear issue with the billing department is highlighted by multiple complaints of long wait times, unhelpful representatives, and inconsistent communication.
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