This business location, Sarasota Housing Authority, has received mixed reviews from its clients. While some have praised the friendly and helpful staff, others have experienced difficulty in getting assistance or have been treated poorly by employees. One major issue is the long wait times for waiting lists, with some clients waiting over 3 years to get a letter from the authority acknowledging their application. This has led to frustration and feelings of being ignored by some clients. In addition, some clients have reported being hung up on or talked to rudely by employees. However, there are also some positive reviews, with clients praising the help they received from certain staff members, such as Gennetza and Natasha. The authority's website appears to be outdated, and some clients have reported difficulty in getting information from it. Despite these issues, the authority seems to be doing some good work in providing assistance to low-income families and individuals. However, it needs to improve its communication and customer service skills to better meet the needs of its clients.