The experience at Sarasota Ford Service was generally positive. Although the quality of service was sometimes inconsistent, the dealership's pricing was competitive and fair. The innovativeness of the service was noticeable, with features like mobile fleet service and a convenient on-site restaurant. However, the overall experience was marred by occasional communication breakdowns and a lack of accountability in some cases. The worst experience was described by a customer who had to wait for 2 weeks for their car to be repaired and was not offered a loaner or rental. This issue is a significant concern and needs to be addressed by the dealership.