The business has a mixed reputation, with some clients expressing satisfaction with their experience and others being disappointed. The quality of service seems to be a major issue, with many clients complaining about rude and unhelpful staff. However, the pricing of services appears to be a strong point, with many clients not mentioning any issues with the costs. It's worth noting that some staff members, such as Alexandra Baishanski, have received high praise for their professionalism and effectiveness. However, there are also several instances of unprofessional behavior and incompetence, which can be a concern for potential clients.