The business has been a long-standing provider of flight training services in the Sarasota area, with a strong reputation for quality instruction. The staff, including Shane and Jon, are highly experienced and knowledgeable, able to provide clear and concise guidance to students. The fleet of aircraft is well-maintained and available for rental, making it easy for pilots to access the necessary resources for training.
The business is easily accessible, with a wheelchair-accessible parking lot and entrance. The hours of operation are convenient, with extended hours on weekends to accommodate students who may want to fly on their days off. The online scheduling system makes it easy to book lessons or rent aircraft, and the presence of CFI and CFI-I instructors ensures that students receive comprehensive training.
However, there have been some issues with communication, with a few customers reporting difficulty in getting in touch with the business or receiving follow-up after initial contact. Despite this, the majority of customers have reported positive experiences, praising the instructors and the overall quality of service. Overall, the business appears to be a reliable and well-established choice for flight training in the area, with a strong focus on quality and customer satisfaction.
One area for improvement would be to address the communication issues, ensuring that customers receive prompt and effective support. This could involve implementing a more robust customer service system or providing more clear and timely updates to customers.