This business seems to have a good reputation overall, with most clients praising their professionalism, responsiveness, and quality work. However, there are a few red flags that prevent me from giving them a perfect score. For instance, one client had a terrible experience with delayed plans and excessive fees, which was unacceptable. Despite this, the majority of reviews suggest that the business is capable of producing high-quality work, especially in terms of innovation. They seem to be good at understanding clients' needs and providing custom solutions. The working hours are also quite limited, with the business only open from 9:00 am to 12:00 pm on Mondays and Fridays. While they do offer online appointments, the limited hours may be a concern for those who prefer in-person consultations. One notable issue that some clients have raised is communication breakdowns, with some experiencing difficulties in getting in touch with the team once the contract was signed. Despite these issues, the business has a strong team and seems to be dedicated to delivering excellent results. It would be beneficial for them to work on improving communication and providing clear expectations to their clients.The business is located in a wheelchair-accessible building, which is a plus. The phone number is also easily reachable, with a clear and direct contact process. The website link provided is active, and the description on the website invites clients to reach out with their project inquiries. It would be great for the business to take more clients' feedback on board and make some adjustments to prevent similar issues from arising in the future.