This business location appears to be a medical clinic that offers various services, including hematology and oncology. The staff seems to be friendly and patient, with many reviewers praising the doctors and medical assistants for their kindness and compassion. However, there are some issues with communication and customer service. Some reviewers felt that the staff was unprofessional, rude, or dismissive, which can be a significant concern for patients. The clinic seems to have a good reputation for treating patients with respect and dignity, but there are some concerns about the quality of care and the staff's ability to communicate effectively. One major issue that stood out was the lack of empathy and understanding shown by some doctors, particularly in the case of a patient with severe anemia and APS. Another issue was the clinic's handling of insurance and billing, with some reviewers experiencing difficulties with getting their treatment covered or being surprised by high out-of-pocket costs. Overall, this business location has a good reputation, but it needs to work on improving its customer service and communication skills to provide the best possible care for its patients.