This business location has received overwhelmingly positive reviews from customers, with many praising the friendly and knowledgeable staff, especially the owner Sarah. The business is highly rated for its quality of service, with customers feeling well taken care of and provided with clear instructions and guidance. The pricing is also considered reasonable, with many customers feeling that they got a good value for their money.The location itself is beautiful, with customers praising the scenic views and opportunities to see wildlife, including dolphins, manatees, and birds. The business offers a range of kayaks and equipment, and customers appreciate the convenience of being able to book online and show up at their leisure.However, some customers have noted that the business can be a bit busy, and that it's a good idea to book ahead of time to ensure availability. Additionally, some customers have mentioned that the walkie-talkie system used for guided tours can be a bit distracting, but overall, the business seems to do a great job of balancing the needs of its customers with the requirements of a busy and beautiful natural setting.Overall, this business location is a great option for anyone looking to explore the natural beauty of Florida's Gulf Coast, and the staff's friendly and knowledgeable approach makes it a great choice for both beginners and experienced kayakers. The business's commitment to customer service and its emphasis on providing a safe and enjoyable experience for all customers is evident in the high ratings and positive reviews it has received.