This business has a solid overall reputation, with customers praising the high quality of their boats and the helpfulness of their staff, such as Jason, Jim, Wes, and other captains. The boats are reportedly well-maintained and clean, and the staff is knowledgeable about the area and can provide valuable recommendations for things to do and see. The prices are also considered to be very reasonable, with many customers saying they offer great value for the cost.
One notable issue that has been raised by a customer is a misunderstanding with the company's insurance and liability policies. In one instance, a customer claimed that the company did not have insurance and that the captain they hired was not an employee, which led to a dispute over who was responsible for damages. However, the company disputed these claims and provided evidence that they do have insurance and that the captain was a recommended and vetted independent contractor.
Despite this issue, the vast majority of customers have reported having a great experience with the company, and many have expressed their enthusiasm and loyalty to the business. The staff is described as friendly, courteous, and helpful, and the boats are said to be in excellent condition. The company's commitment to customer satisfaction and safety is evident in their efforts to provide a smooth and enjoyable experience for their customers.