Saia LTL Freight

3.1

• (1 reviews)

2414 N 70th St Street, Tampa, Florida 33619

11.67

2414 N 70th St Street, Tampa, Florida 33619

11.67

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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3.1

1 reviews

Overall

3.1

Quality

2.9

Pricing

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

3.1

This business location has a wheelchair accessible parking lot and entrance, which is a positive aspect. The working hours are also convenient, with extended hours on weekdays from 7:30 AM to 8:00 PM. However, there are some issues with customer service and communication. Some customers have reported difficulty reaching the terminal by phone, with busy lines and unreturned calls. Additionally, there have been instances of delayed or missed deliveries, with customers receiving little to no explanation or communication about the issue.Some customers have praised the cleanliness of the bathrooms and the helpfulness of certain staff members, such as Hubert. However, there have also been complaints about the quality of service, with some customers reporting issues with damaged shipments or inadequate staff training.One customer reported that their shipment was delayed and that the terminal was understaffed, leading to difficulties in loading and unloading shipments. Another customer had a similar experience, with their shipment being delayed and the driver refusing to unload it due to concerns about its weight.The business has also received complaints about its communication and follow-through. Some customers have reported difficulty scheduling appointments or receiving updates about their shipments, with phone calls often going unanswered. In one case, a customer reported that their shipment was delayed and that the terminal was closed for the holidays, but that the business failed to notify them of the closure.Despite these issues, the business has also received some positive feedback, with some customers praising its friendly and helpful staff. However, overall, the quality of service and communication seems to be a major concern for many customers.It's worth noting that the business has acknowledged some of these issues in their responses to customer complaints, but it's unclear whether they have taken steps to address these concerns.