The business appears to be well-established and reliable, with a strong focus on customer service. Many reviewers praise the technicians for being professional, knowledgeable, and courteous. The company's prices are also competitive, with many reviewers mentioning that they are satisfied with the value they receive. However, some reviewers mention that the company's business practices can be confusing or misleading, particularly when it comes to cancellation policies and fine print. One reviewer mentions that they were surprised by a 5-year contract with a large cancellation fee, and another mentions that they had to write to the corporate office to cancel their service. Despite these issues, the company seems to have a strong commitment to customer satisfaction, and many reviewers mention that the company's representatives are responsive and helpful in resolving issues. However, there is a lack of transparency in the company's practices, which can be off-putting for some customers. Overall, the business is a solid choice for customers who are looking for a reliable and competitively-priced security service, but may not be the best fit for customers who value transparency and flexibility.