The business location is a safe space for survivors of domestic violence and sexual assault, offering free and confidential services. The staff is friendly, kind, and knowledgeable, providing a welcoming environment. Some reviewers have mentioned that the services are helpful and supportive, with staff going above and beyond to assist residents. Others have praised the organization's reputation and resources, including a thrift store and job training programs.However, some negative reviews have raised concerns about the organization's approach to helping survivors. One reviewer mentioned feeling rushed and dismissed by a staff member, while another described feeling like they were not taken seriously due to their circumstances. Additionally, some reviewers have criticized the organization's handling of issues such as cleanliness, food quality, and security.The location is wheelchair accessible and has a wheelchair-accessible parking lot and entrance. It identifies as women-owned and LGBTQ+ friendly, and has a crowd of transgender individuals who feel safe. However, some reviewers have mentioned feeling uncomfortable with the organization's handling of sensitive issues.Despite some negative reviews, the overall experience seems to be positive for many survivors who have sought help at this location. However, there are some concerns about the organization's approach and handling of issues that need to be addressed. One of the main issues that stood out was the problem of denying service due to the length of time since the abuse occurred. This can be very hurtful and discouraging for survivors who are still trying to heal and get back on their feet.