Tampa Bay
Russell's Western Wear
36.66
36.66
Overview
At Russell's, we take time to know our customers, provide the latest western wear fashions & we offer decades of experience buying authentic cowboy boots, cowgirl boots, work boots & American made footwear.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Small business
Quick visit
On-site parking
In-store pickup
In-store shopping
Photos & videos
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Overall
Innovativeness
Pricing
Quality
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The store has a nice atmosphere and variety of products. Western wear enthusiasts will love the selection of boots, hats, and clothing. The staff is generally friendly and helpful, with many employees going above and beyond to assist customers. Desiree, in particular, has received numerous compliments for her exceptional customer service.
However, there are some issues with customer service. Some customers have reported feeling ignored or disrespected by employees, and a few have experienced problems with defective products. In one instance, a customer was told they would receive a discount on their purchase but was later denied when they tried to redeem it. Another customer had a pair of boots that was damaged and was unable to get a replacement. These incidents are unfortunate and may indicate a need for better training and quality control.
Overall, the store has a lot to offer, but it's essential to be prepared for some inconsistencies in customer service and product quality.
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Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Categories
Shopping
Clothing Stores
Clothing store
Boot store
Hat shop
Western apparel store
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