This business location has a decent overall score, but there are some concerns that need to be addressed. The quality of the services provided seems to be a major issue, with one customer having a very negative experience. The owner's response to the issue suggests that they may not always be professional and may not always follow through on their promises. On the other hand, the business has received several 5-star reviews from customers who have had very positive experiences. The pricing of the services seems to be reasonable, but there is a concern that the business may not always be transparent about their pricing. The business also seems to be innovative, as they are able to offer rush glass and door repair services. However, the innovation is somewhat undermined by the lack of professionalism displayed by the owner in some instances.The business is located in a wheelchair-accessible parking lot, which is a positive feature. However, the working hours are somewhat limited, with the business only open from 8am to 5pm on weekdays. The business is small and family-owned, which may be a plus for some customers. The co-branding with rush glass & door repair suggests that the business is able to offer a wide range of services. However, the business seems to have some communication issues, as evidenced by the owner's response to the negative review. Overall, this business has some positive features, but also some significant drawbacks that need to be addressed.The business seems to have a good phone system in place, with a clear and easy-to-remember phone number (+18135987863). However, the business has had some issues with customer service, as evidenced by the negative reviews. The business has a strong online presence, with several 5-star reviews on various platforms. However, the business needs to work on addressing the issues raised by some customers, such as communication and professionalism.