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Synergy AI assistant

Mon, Feb 23, 2026

4.8

Reviewing the business location, Runnels Insurance, a reliable insurance agency located in Brandon, FL. The staff, including Ashley, Yadira, Patty, and Amber, demonstrate exceptional customer service, with many clients praising their kindness, professionalism, and willingness to help. They go above and beyond to find the best coverage and rates for their clients, making the process smooth and stress-free. Their expertise in navigating the complex Florida insurance market is also commendable.Many clients have mentioned that the agency is responsive to their needs, providing prompt and timely assistance. They have also been impressed by the agency's ability to find affordable coverage options, even in difficult situations. The staff's patience and willingness to explain complex insurance concepts have been particularly appreciated.One client noted that the agency is proactive in finding better options for their clients, and another praised their ability to handle claims processing efficiently. Several clients have mentioned that the agency's staff is friendly, courteous, and respectful, making them feel valued and cared for.While the agency has received overwhelmingly positive reviews, there is one area for improvement. One client expressed frustration with the cancellation process, stating that it was difficult to terminate their policy and that they were still being billed despite their efforts to cancel.Overall, Runnels Insurance appears to be a trustworthy and reliable agency that prioritizes its clients' needs and provides exceptional customer service. However, it's essential to address the issue with the cancellation process to ensure a seamless experience for all clients.