Tampa Bay
RTR Urology
63.93
63.93
Overview
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Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Quality
Innovativeness
Pricing
Overall
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This medical service facility, located at Building 842, Sunset Lake Blvd Boulevard, Suite 403, Venice City, offers urological care under the umbrella of RTR Urology. Despite its promising location and wheelchair accessibility features, the facility struggles with several aspects of its service.
One of the major concerns is the overall quality of care, which falls short of expectations. Patients have reported experiencing poor communication, lack of empathy, and even rudeness from the staff. This is a red flag, especially considering the delicate nature of medical procedures.
Another issue is the facility's response to patient concerns and follow-up appointments. Several patients have complained about being left on hold for extended periods or not being called back at all after leaving messages. This indicates a significant breakdown in communication and prioritization.
On the positive side, the facility has been praised for its professional services and friendly staff, particularly in the medical consultation and testing phases. However, these positive experiences are overshadowed by the numerous complaints about the facility's communication and follow-up processes.
Regarding pricing, it appears that the facility is competitively priced, with a score of 4.6 out of 5. However, this is likely due to the high cost of medical services rather than any specific value-added services or innovative approaches.
In terms of innovativeness, the facility scores 3.9 out of 5, suggesting some attempts at modernizing its services, but not enough to make a significant impact. This is a concern, as patients expect medical facilities to stay up-to-date with the latest technologies and procedures.
Overall, while this facility has its strengths, its weaknesses in communication, follow-up, and innovativeness make it a less-than-ideal choice for patients seeking urological care.
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