The business location seems to be struggling with maintaining a good reputation. The overall rating of 2.4 indicates a below-average experience. The quality of services is also a concern, with many clients reporting issues with rude staff, poor communication, and unmet expectations. The pricing, however, seems to be a strong point, with most clients finding the costs to be reasonable. The innovativeness of the business is unknown due to lack of information.
Several issues have been reported by clients, including accessibility problems, poor maintenance of the cemetery, and unprofessional behavior from staff. One client mentioned a particularly distressing experience with a funeral director who was rude and uncaring. Another client reported difficulties with visiting loved ones due to steps and red ants.
The business seems to be inconsistent in its service, with some clients having positive experiences and others reporting significant issues. The cemetery's conditions and staff behavior are major concerns, and the business may benefit from improving these areas to regain customer trust.
It's worth noting that the business has a few positive reviews, indicating that some clients have had good experiences. However, the overall trend of negative reviews suggests that there are systemic issues that need to be addressed.