The business has an average rating of 4.0, indicating that the experience is generally satisfactory but could be improved in some areas. The quality of service is rated 3.0, suggesting that there may be some issues with the quality of care or attention to patients. The pricing is rated 4.0, which is reasonable and likely competitive with other medical services in the area. Unfortunately, there is not enough information available to rate the innovativeness of the business.One significant issue that stands out is the difficulty in getting appointments and communicating with the office. Several patients have reported long wait times, being told that they were not available, or having their appointments cancelled without explanation. This suggests that the office may have some problems with managing their schedules and communicating with patients. In one instance, a patient was told that they would be called back within 24 hours, but it took over a month for them to receive a call. This lack of follow-through and communication can be frustrating and may damage the reputation of the business.The office staff is generally reported to be friendly and helpful, which is a positive aspect of the business. Dr. Sobel is also highly praised by many patients for her kindness, compassion, and expertise. However, the quality of care and attention to patients seems to be inconsistent, with some patients feeling that they were not taken seriously or that their concerns were not addressed.The office is also praised for its cleanliness and modern facilities. The parking lot and entrance are wheelchair accessible, which is an added convenience for patients with mobility issues.To improve their rating and reputation, the business could focus on improving their communication and scheduling processes. This might include implementing a more efficient scheduling system, providing clearer explanations of wait times and appointment availability, and following up with patients in a timely manner. By addressing these issues and continuing to provide high-quality care and attention to patients, the business can improve their overall rating and reputation.