Tampa Bay
roommaster
10.65
10.65
Overview
roommaster Concierge AI helps your hotel handle guest queries and streamline operations efficiently.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This business location has a mixed reputation among clients. On one hand, it offers a 5-star product with intuitive interface and powerful features that make hotel operations easy and efficient. The software is highly recommended by many clients who have seen significant improvements in their hotel's workflow and guest experience.However, there are several issues that detract from the overall experience. The customer service team has been criticized for being unresponsive, with some clients having to wait for weeks to receive help with issues. The cloud-based version of the software has also been plagued by glitches and freezes, which can be frustrating for hotel staff.Furthermore, there have been reports of spam emails and unsolicited marketing messages sent to clients, which is a clear breach of trust. Some clients have also experienced difficulties with the POS system, including issues with printing receipts.One major issue that stands out is the lack of communication and support from the company. Several clients have reported being unable to get hold of anyone on the phone, and emails have been ignored or met with inadequate responses.While the product itself is highly rated, the company's inability to provide reliable support and customer service is a significant concern. Until these issues are addressed, clients may want to exercise caution when considering this business location.
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