The business has a solid overall reputation. The services provided are of a decent quality, with most clients satisfied with the work. The pricing seems to be in line with industry standards, although some clients may find it a bit steep. There are no significant complaints about innovativeness, suggesting that the business stays up-to-date with industry trends and provides modern solutions.The office staff, including Tiffany, are highly regarded for their professionalism, responsiveness, and ability to communicate effectively. Many clients praise their customer service skills, particularly Tiffany, who seems to go above and beyond to ensure client satisfaction.The roof installation process, in general, is smooth and stress-free, with most clients impressed by the workmanship and attention to detail. However, there are some issues with work duration, with a few clients reporting that the job took longer than expected.It's worth noting that the business has a good reputation for working with insurance companies, which seems to be a major advantage for many clients. However, there are some issues with communication and clarity during the process, particularly with regard to pricing and timelines.The company's commitment to quality is evident in their attention to detail and commitment to using high-quality materials. However, some clients have expressed concerns about the quality of workmanship, particularly in regards to leaks and other issues.While there are some minor complaints about the business, the majority of clients are highly satisfied with the services provided. The business seems to have a strong commitment to customer service and quality, which is reflected in their high overall rating.