This business has a long history of providing excellent services to its clients. Many reviewers have praised the quality of work and professionalism of the staff, particularly Jose Roman, who has been working with clients for over 25 years. The business has a strong reputation for being reliable and trustworthy, with many clients expressing their gratitude for the personal attention and care they receive.However, recent changes in ownership and staff seem to have had a negative impact on the business. Several reviewers have expressed disappointment with the decline in service quality and professionalism. They have reported difficulties in getting in touch with the staff, unhelpful and rude receptionists, and mistakes in tax preparation, including lost refunds and incorrect filing status.The business has maintained its competitive pricing, with many reviewers appreciating the value they receive for their money. However, the recent decline in service quality may make it difficult for the business to maintain its reputation and attract new clients.The business's innovativeness is evident in its long history of adapting to changes in tax laws and regulations. However, the recent changes in ownership and staff may have disrupted this ability to innovate and provide excellent services to clients.Overall, this business has the potential to regain its former reputation and provide excellent services to its clients. However, it will need to address the issues mentioned by recent reviewers and provide a higher level of quality and professionalism to its clients.