This law firm seems to be inconsistent in providing quality services to their clients. While some clients have had positive experiences with Roger D. Mason and his team, many others have expressed frustration with the firm's lack of communication and responsiveness. One client reported waiting 8 months for their issue to be resolved, only to have no progress made on their case. Another client stated that the firm lost their file, and a third client was never contacted by the firm after sending their case to them.Some clients have praised the firm's professionalism and expertise in handling automotive legal issues, particularly those related to dealership fraud. However, these positive experiences seem to be in the minority. Many clients have expressed disappointment with the firm's handling of their cases, citing issues with communication, responsiveness, and professionalism.It's also worth noting that the firm's lack of innovation and adaptability is a concern. While some clients have reported waiting months or even years for their cases to be resolved, the firm's communication and responsiveness seem to be stuck in the past.Overall, this law firm seems to have a mixed record of providing quality services to their clients. While some clients have had positive experiences, many others have expressed frustration and disappointment with the firm's handling of their cases.One major issue that stands out is the firm's lack of communication and responsiveness. Many clients have reported waiting for months or even years to hear back from the firm, only to have their cases stall or be lost. This lack of communication has led to a sense of frustration and mistrust among clients, who feel that the firm is not taking their cases seriously.The firm's pricing seems to be a non-issue, as clients have not reported any concerns about the cost of services. However, this lack of transparency and communication has led to a sense of distrust among clients, who feel that the firm is not transparent about the costs and services they provide.Overall, this law firm seems to have a long way to go in terms of improving their services and providing a positive experience for their clients.