The business has a good overall rating. Quality of service and products is above average, with customers expressing satisfaction with the outcome of their projects. However, some customers have mentioned that the business could improve in terms of pricing, suggesting that prices may be slightly higher than what some customers are comfortable with. Innovativeness is also high, with customers praising the business for its unique selection of materials and designs. However, there are a few negative reviews that mention issues with communication and follow-through, which may indicate a need for improvement in these areas. Despite this, the business appears to have a strong commitment to customer satisfaction and a passion for delivering high-quality work. The highlight of the review is the mention of a single negative experience with a customer who had an issue with the business's responsiveness and professionalism. The issue is likely the result of a miscommunication or misunderstanding, rather than a systemic problem.