The business has a relatively average rating. The location is easily accessible for people with disabilities. However, some clients have reported issues with telemarketing and poor communication with loan officers. On the other hand, there are some positive reviews about the services provided by certain loan officers, such as Mark Sisterman and Chris Perry, who were able to deliver on their promises and provide a good experience for their clients. It seems that the quality of service can vary depending on the individual loan officer. The pricing is generally good, with one reviewer mentioning that they were able to get a good deal on their mortgage. However, the lack of innovation in the business model is a concern, as the company seems to rely on traditional methods and doesn't appear to be pushing the boundaries in terms of new technologies or services.