Robinson Counseling

2.5

• (1 reviews)

1604 E Gary Road, Lakeland, Florida 33801

38.78

1604 E Gary Road, Lakeland, Florida 33801

38.78

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Overview

Robinson-Kyles Counseling and Testing Services is in Lakeland, Florida. I'm a clinical psychologist who specializes in treating numerous mental illnesses and issues.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

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2.5

1 reviews

Quality

3.2

Overall

2.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.5

This business has been in operation for several years and offers various services, including counseling and testing for mental health issues. The location is wheelchair accessible, and the business has a wide range of features, including planning, amenities, and accessibility features. Some clients have reported positive experiences with the business, particularly with the staff and counselors. However, many have also reported significant issues with the business, including scheduling problems, unprofessional behavior from staff, and concerns about the accuracy and timeliness of testing results.There are multiple complaints about billing and insurance issues, with some clients feeling misled or taken advantage of. Some have reported being overcharged or billed for services they did not receive.Overall, the business has a low overall rating, reflecting the significant number of negative experiences reported by clients. While some clients have had positive experiences, the consistent and widespread nature of the negative issues suggests that the business may need to improve its operations and customer service. One significant issue is the billing and insurance practices of the business. It appears that some clients have been overcharged or billed incorrectly for services they did not receive. This has led to frustration and distrust among clients. The business needs to address these issues and improve its communication with clients regarding billing and insurance.There are also concerns about the quality of service provided by the business. Some clients have reported unprofessional behavior from staff, including long wait times and unreturned phone calls. This suggests that the business may need to improve its customer service and communication with clients.