This medical service facility, led by Dr. Robert Guirguis, seems to provide excellent care for patients dealing with chronic pain. The majority of the reviewers praise the doctor's bedside manner, knowledge, and willingness to help patients find relief. Many appreciate the friendly and helpful staff, particularly Ashley and Kimmy at the front desk.
Patients often comment on the doctor's ability to explain treatments and options in a clear and concise manner. Some reviewers mention that the doctor is willing to try new therapies and medications to help patients manage their pain.
However, a few reviewers express frustration with the office's communication and responsiveness. Some mention that it can be difficult to get through to the doctor or staff via phone, and that messages may go unanswered for days. This issue is highlighted in a review that mentions the call center, which may contribute to the problem.
Overall, the facility seems to excel in providing high-quality care and attention to patients, but may need to improve its communication and responsiveness to better serve its patients.
Note: The "Innovativeness" score is slightly lower than the other scores, possibly due to the fact that some reviewers mention that the office is a bit behind schedule, and that the wait time can be around 30 minutes.