The location appears to be a well-established law firm with a good reputation, as indicated by the overall rating of 4.2. The firm seems to have a strong focus on pricing, with an average rating of 4.8, suggesting that they offer competitive rates for their services. However, the quality of service is not uniformly excellent, with a rating of 3.4, indicating some inconsistency in their work. On the other hand, the firm shows a good level of innovativeness, with a rating of 4.5, suggesting that they are proactive in finding solutions to complex legal issues.The staff is described as courteous, professional, and friendly by many clients, with some even going as far as to say they are "wonderful" and "extremely knowledgeable." However, there are a few instances where clients have expressed disappointment with the firm's communication and responsiveness. One client reported feeling brushed off by the firm, stating that they were treated like a "business or a system" rather than a person. Another client had a poor experience with the firm's handling of a trust, citing poor communication and lack of research into policies and assets. These negative experiences are isolated, but they do highlight some potential areas for improvement for the firm.The firm appears to have a strong focus on estate planning and guardianship, with many clients expressing satisfaction with their services in these areas. However, some clients have raised concerns about the firm's handling of these types of cases, citing high costs and poor communication. Overall, while the firm has many strengths, it may benefit from addressing these areas of concern to provide more consistent and excellent service to its clients.