The location appears to be a reliable and competent insurance agency, offering a wide range of services. The staff is generally friendly and helpful, with some employees, such as Rob Sheehan and Lori, receiving particular praise for their professionalism and customer service. The agency has a strong reputation in the community, with many clients expressing their appreciation for the personalized attention and care they receive.However, there are some concerns with the quality of service, with a few clients experiencing issues with communication and responsiveness. In one instance, a client reported difficulty getting in touch with the agency and feeling frustrated with the lack of follow-through on their requests. Another client expressed disappointment with the agency's failure to update their policy information, leading to a negative review.The agency's pricing appears to be competitive, with some clients noting that they have saved money by switching to State Farm through Rob Sheehan's office. However, there is also some variation in the pricing, with a few clients reporting higher rates than they expected.The agency's innovativeness is also a notable strength, with Rob Sheehan and his team willing to explore creative solutions to their clients' insurance needs. This approach is reflected in the agency's ability to handle complex cases, such as those involving multiple properties or specialized insurance requirements.Overall, the location appears to be a solid choice for individuals seeking insurance services, particularly those looking for personalized attention and a strong commitment to customer service. However, potential clients should be aware of the potential issues with communication and responsiveness, and carefully review their policy information to ensure that it is accurate and up-to-date.