Tampa Bay
RMA & Refrigeration
15.85
15.85
Overview
Book yearly maintenance on your appliances, service and repairs on RMA-refrigeration
Features
Repair services
Installation service
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Overall
Quality
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This business location seems to be a mixed bag, with some reviewers experiencing great service, but many others reporting poor quality work, unprofessional behavior, and difficulties in getting repairs done. The issues with this company appear to be primarily related to the technician Jamal, who has been accused of not taking problems seriously, not doing proper diagnoses, and ignoring customers after service calls. It seems that some customers have had to wait for days or weeks for follow-up service after initial repairs, and some have even had to pay additional service fees despite not getting the issues resolved. On the other hand, a few reviewers have reported positive experiences with Jamal, describing him as professional, punctual, and helpful. However, these positive experiences are greatly outnumbered by the negative ones. The company's pricing appears to be competitive, with some reviewers mentioning that they were charged a $60 service call fee, but this is not a major issue. Overall, this business location seems to have some significant quality control issues that need to be addressed in order to improve customer satisfaction.
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