I had a very mixed experience with Rizzetta & Company, Inc. Starting with the overall impression, it seems that the company is struggling to provide a satisfactory service to its clients. The low overall score is a reflection of this.The quality of service is particularly concerning, with many clients expressing frustration with the company's responsiveness, communication, and ability to resolve issues. It's disappointing to see that the company is not doing enough to address these concerns and improve its performance.On the other hand, some clients have reported positive experiences with certain staff members, such as Lori and Shawn, who have been praised for their helpfulness, professionalism, and kindness. This suggests that there may be some good people working within the company, but unfortunately, it's not enough to redeem the overall service.The pricing of the company's services seems to be reasonable, with some clients reporting no issues with the costs. However, this is not enough to outweigh the numerous complaints about the quality of service.In terms of innovativeness, the company seems to be falling behind in this area. Many clients have reported that the company is not doing enough to address their concerns, improve its services, or innovate in any meaningful way. This is a major concern, as it suggests that the company may be stuck in a rut and unable to adapt to changing needs and circumstances.Overall, I would not recommend Rizzetta & Company, Inc. to anyone looking for a reliable and effective property management company. While there may be some good people working within the company, the overall service is subpar and in need of significant improvement.