This business has a mixed reputation with both positive and negative feedback. The majority of reviewers praise the software's automation capabilities, ease of use, and high text limits. Many customers have reported being able to focus on running their businesses while the AI sets appointments, and the system's interface is considered user-friendly. However, there are also concerns about high costs, poor customer service, delayed activation, and unclear billing practices. Two customers reported being billed for services they never used, and one customer was denied a refund despite never having the opportunity to utilize the software. The company's response to these issues has been inconsistent, and some reviewers have expressed concern about the lack of transparency and professionalism. While the software itself seems to be a game-changer for sales automation, the business's customer service and billing practices need significant improvement. The wheelchair-accessible parking lot is a notable feature, but it is not enough to compensate for the issues with customer service.