The business has an overall high rating with some variability in quality, pricing, and innovativeness. While the quality of work is consistently high, the pricing can be somewhat inconsistent, and the company's ability to innovate and adapt to new situations is also somewhat variable. The business has a strong reputation and provides good service, but there may be room for improvement in these areas. One major issue is a customer complaint about a faulty repair that the company refused to honor their workmanship warranty for. The customer also reported that the company showed up unannounced and left a trailer in their driveway without permission. This raises concerns about the company's communication and customer service skills.