This location appears to be a reputable and well-established law firm, specializing in traffic and DUI cases. The staff is described as professional, friendly, and understanding, with many clients praising their expertise and knowledge in handling traffic-related issues. The firm's services are highly rated, with a high success rate in getting tickets dismissed or resolved in favor of their clients. Many clients have praised Rick Silverman's character and professionalism, highlighting his ability to explain complex legal concepts in a clear and concise manner.However, one major issue arises from the numerous complaints about the firm's staff being rude and unprofessional over the phone. This has resulted in several clients expressing dissatisfaction and recommending that others avoid contacting the firm due to their poor customer service experience.Despite this issue, the firm's overall reputation remains strong, with many clients praising their high-quality service, reasonable pricing, and innovative approaches to handling complex cases.