Tampa Bay
Rick Matthews
Car dealership
33.68
33.68
Features
Wheelchair accessible parking lot
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Quality
Overall
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The business is located in a convenient spot in Spring Hill City, making it easily accessible for those who visit. Unfortunately, the quality of service is not up to par. The service department has made mistakes in the past, such as spilling oil all over the engine during routine maintenance. This incident has left a lasting impression and raises concerns about the reliability of the work done by this business. While the pricing is not an issue, the quality of service is a major concern that needs to be addressed. The business is wheelchair accessible, which is a positive aspect, but it is not enough to make up for the issues with quality. The co-branding with Rick Matthews may provide some level of assurance, but it is not a guarantee of good service. Overall, the business has potential, but it needs to work on improving its quality to regain customer trust. A major concern is that the business may not provide accurate diagnoses, as seen in the case of the customer who was told that their vehicle needed a $2500 repair when in fact it was fine.
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