The AdventHealth Sports Medicine and Rehabilitation location on US-27 Street in Lake Placid City appears to be a decent medical service provider. While it has a team of experienced professionals, including Dr. Rey F. Arcenas, there seems to be room for improvement in the quality of care. Patients have reported inconsistent communication and difficulties in getting staff to return calls. The office also lists a phone number that rarely seems to be answered. Despite these issues, the location is wheelchair accessible and has a wide range of services available, including physical therapy and injury rehabilitation. The pricing seems to be reasonable, but it's unclear what exactly this means in practice. The team's approach to care appears to be somewhat innovative, but more details are needed to fully understand this aspect. One significant issue is the poor communication and customer service, which has left some patients feeling frustrated and unheard. It seems that the medical team is kind and professional, but the office administration could improve in terms of keeping patients informed and responding to their needs in a timely manner. The office hours seem to be limited, with no availability on weekdays, making it inconvenient for patients who need to schedule appointments during these times. Overall, while this location has some positives, it falls short in terms of providing a seamless and efficient experience for its patients.