The business seems to have a high level of customer satisfaction, with most reviewers praising the staff's friendliness, professionalism, and helpfulness. The facility is also clean and welcoming. The business offers a wide range of services, including cryotherapy, IV therapy, and infrared sauna, which seem to be effective in providing relaxation and rejuvenation benefits. However, one reviewer mentioned that the facility can get busy and chaotic at times, which may affect the quality of service. Overall, it seems that the business has a strong focus on customer satisfaction and provides a welcoming and effective experience for its clients. There is also a mixed feeling about the billing and membership plan.