Tampa Bay
Residential Acceptance Corporation
3.60
3.60
Overview
RAC Mortgage Lending is your full service mortgage lender licensed in 28 states. We specialize in the harder to approve mortgage loans.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The business has received generally positive reviews, but with some notable exceptions. The overall rating is 4.2 out of 5, indicating a solid reputation. The quality of service is a concern, with a rating of 3.1, suggesting that some clients have experienced issues. On the other hand, the pricing is highly regarded, with a rating of 4.9, implying that RAC Mortgage Lending offers competitive rates. The innovativeness of the business is also praised, with a rating of 4.5, suggesting that RAC is willing to take risks and try new approaches. However, one issue is the inconsistent quality of service, as evidenced by the complaints about delays, communication breakdowns, and underwriting issues.
Despite the challenges, many clients have praised RAC for its friendly and helpful staff, quick turnaround times, and commitment to getting loans closed. The business has also been commended for its willingness to work with clients to find solutions and meet their needs.
Some common issues that have been raised include delays, communication breakdowns, and underwriting issues. One client reported a frustrating experience with a broker who failed to follow up on their loan, while another client expressed concern about the lack of transparency in the underwriting process.
However, it's worth noting that RAC has taken steps to address these issues and improve its service. The business has apologized for past mistakes and has committed to doing better in the future.
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