Tampa Bay
Reserve at Lake Pointe Apartment Homes
20.41
20.41
Overview
Strafford Station Apartments offers studio, 1 & 2 Bedroom apartments with select 55+ units in Wayne, PA! Fantastic amenities + Great location near Devon.
Features
Pets welcome
Dogs allowed
Onsite services
Wheelchair accessible parking lot
Dog park
Outdoor Space
Wheelchair accessible entrance
Swimming pool
LGBTQ+ friendly
On-site parking
LGBTQ+ friendly
Fitness center
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Overall
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Quality
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The Reserve at Lake Pointe Apartments and Townhomes has a mixed reputation among residents. While some have had positive experiences, many have expressed concerns about the quality of the apartments, maintenance, and customer service.The apartments themselves have been described as having outdated fixtures and appliances, with some units experiencing issues with mold, mildew, and leaks. Residents have also reported problems with pests, including roaches and rodents, and some have even encountered dead animals in the walls.Maintenance has been a significant issue, with many residents complaining about the slow response times and incomplete repairs. Some have even reported being told that certain maintenance requests would be addressed, only to find that they were not followed up on.Customer service has also been a problem, with some residents experiencing difficulty getting in touch with the leasing office and receiving unhelpful or unresponsive staff. Some have even been told that certain amenities, such as the pool and gym, were unavailable due to "maintenance upgrades" that have not been completed.On the other hand, some residents have reported positive experiences with the leasing staff, particularly with Nikki, who has been described as "exceptional" and "helpful." However, these positive experiences are often overshadowed by the numerous complaints about the quality of the apartments and maintenance.The pricing of the apartments has been criticized by some residents, who feel that the rent is too high considering the condition of the apartments and the level of service provided. However, some residents have praised the competitive pricing, especially compared to other apartments in the area.Overall, while some residents have had positive experiences at The Reserve at Lake Pointe Apartments and Townhomes, the majority of reviews suggest that the complex is struggling with issues related to quality, maintenance, and customer service. As a result, potential renters should be cautious and carefully weigh the pros and cons before making a decision.
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