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Reliant Insurance Services
12.30
12.30
Overview
As an independent agency, we can compare your policies with multiple companies giving you the most competitive insurance quotes with excellent service.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Identifies as veteran-owned
Identifies as veteran-owned
Online appointments
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Innovativeness
Quality
Pricing
Overall
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Reliant Insurance Services has a mixed bag of reviews, with some customers praising their services and others expressing dissatisfaction. The business has a high overall score, indicating that most customers have had a positive experience. However, the quality of service is a letdown, with some customers expressing frustration with communication and responsiveness. Pricing, on the other hand, is a strength, with many customers appreciating the competitive quotes they received. The business has shown innovativeness in its approach to insurance, offering personalized services and a veteran-owned background.One notable issue that stands out is a case where a customer felt that the business dropped the ball on their policy renewal, leading to a significant increase in premiums. This situation was handled poorly, with the customer feeling that the business was unresponsive and unhelpful.Despite this, the business has a strong team of representatives, including Shelby, Justin, and Diane, who have received glowing reviews for their customer service and expertise. The business has also been proactive in resolving issues and providing timely responses to customer inquiries.Overall, Reliant Insurance Services has a lot to offer, but may need to work on improving their quality of service to match their competitive pricing and innovative approach.
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