The experience with Reliable Plumbing and Drain is generally positive. The company provides quality services, with most customers expressing satisfaction with the work performed. However, there are some issues with communication and delays, particularly with appointment scheduling and unexpected additional costs. One customer reported feeling rushed and pressured to pay for additional services, which may indicate a need for more transparent communication about costs and services. Overall, Reliable Plumbing and Drain seems to be a reliable choice for plumbing needs, but may benefit from improving communication and customer service.