This business location, Regus Massachusetts Avenue, seems to have its drawbacks. The building is wheelchair accessible, which is a positive aspect, and the staff is generally helpful. However, there have been repeated issues with restrooms and internet problems. Some clients have also reported pest problems, including roaches and lizards, which management has failed to resolve properly.The additional charges for services like coffee, printers, and internet have been a point of contention for some clients. They feel nickel-and-dimed, and the lack of transparency in billing practices has led to frustration.While some clients have had positive experiences with certain staff members, such as Kristina, who was kind and accommodating, the overall experience for many has been disappointing.The location's features, including 24/7 business access, have not been consistently reliable, with some clients reporting that the AC is turned off on holidays and weekends, resulting in uncomfortable temperatures.Overall, this business location seems to have some major issues that need to be addressed.