The business has been well-received by customers, with many praising the staff's friendliness and helpfulness. Some reviewers have mentioned that the staff goes above and beyond to assist with financial needs, and that they feel like they're stepping back in time when interacting with the bank tellers who know them by name. The drive-thru service has also been commended for its speed and efficiency.
On the other hand, there have been a few instances where customers have had negative experiences, including being treated unprofessionally by a branch manager and being denied a money order at the drive-thru. One customer reported that they had to close their account with the bank due to the poor service they received.
The business has a strong presence in the community, with multiple reviewers mentioning that they appreciate the bank's commitment to the local area. The bank's accessibility features, such as wheelchair-accessible parking and entrances, have also been noted as a positive aspect of the business.
However, the business's pricing and innovativeness scores are not available due to lack of information.
Some reviewers have praised the bank's ability to provide a personal touch, with one customer mentioning that the staff is like a family. Another reviewer noted that the bank's staff is knowledgeable and helpful, and that they feel comfortable working with them.
Overall, the business has a strong reputation in the community, with many customers praising the staff's friendliness and helpfulness. However, there have been a few instances of poor service that have affected the business's overall score.