This spa and medical service business has a good overall rating, but some areas need improvement. The quality of services is average, with some positive and negative reviews. The pricing is reasonable, but not exceptional. The business has shown some innovativeness in its services and amenities, such as NFC mobile payments and wheelchair accessibility. However, there is one major issue: the business has received several complaints about poor customer service, including instances of rudeness and poor communication. In one review, a customer reported being treated poorly and being told to leave, while another customer was not acknowledged for several minutes before being assisted. These incidents suggest that the business needs to work on providing better customer service and ensuring that all employees are respectful and professional. Despite these issues, the business has many positive reviews and seems to have a loyal customer base.