The business has a decent overall score, but there are some areas that need improvement. The quality of service seems to be a concern, with several customers complaining about poor nail care, sloppy work, and long waiting times. However, the business has been praised for its modern feel, friendly staff, and fast service. The prices seem to be reasonable, but some customers have found them to be overpriced. The business has not been particularly innovative, but it has made efforts to upgrade its facilities.
There are some red flags, including customers complaining about unsanitary conditions, staff members not speaking English, and one customer even reporting finding green fungus on their nails after visiting the business. The business has responded to these concerns, but it seems like there are some underlying issues that need to be addressed.
Overall, this business has some potential, but it needs to work on improving the quality of its service and addressing some of the concerns that have been raised by customers.