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Regal Acura Service Center

4.4

• (1 reviews)

2615 Lakeland Hills Boulevard, Lakeland, Florida 33805

37.74

2615 Lakeland Hills Boulevard, Lakeland, Florida 33805

37.74

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Website

Overview

Learn more about Regal Acura, a Lakeland dealer offering new and pre-owned cars, auto repair, auto parts and car loans.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Gender-neutral restroom

Appointments recommended

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Quality

3.9

Pricing

4.8

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

Regal Acura Service Center seems to have a mixed experience, with some strengths and weaknesses. On the positive side, the service team is friendly, knowledgeable, and communicative, with staff members like Rob Young and Chrissy Hartman standing out for their exceptional customer service. The center's facilities are clean and welcoming, with amenities like free snacks and a comfortable waiting area. Additionally, the team is efficient and quick in completing services, with some customers even getting their vehicles back within a few hours.However, there are some concerns with the quality of service, with a few customers reporting issues with alignment, battery, and electrical repairs. The center's communication has been a problem for some, with delays in receiving updates on service status and missing loaner vehicles for warranty repairs. Some customers have also reported feeling overcharged for services, with one customer estimating a bill of nearly $1,000 for a relatively simple repair.In terms of innovativeness, it's not clear whether Regal Acura is taking the lead in adopting new technologies or service approaches. While they do have a user-friendly website and mobile app, there's no clear indication of any groundbreaking initiatives or partnerships.To address these issues, Regal Acura could consider improving their quality control measures, streamlining their communication processes, and being more transparent about service costs and estimated times. By doing so, they can provide a more consistent and satisfying experience for their customers, setting themselves apart from other dealerships and service centers in the area.