The location is well-established, with an overall positive experience. Customers praise the helpful and knowledgeable staff, who provide excellent customer service and take the time to ensure a good fit. The staff is often described as friendly, courteous, and willing to go above and beyond to meet customers' needs.The quality of the products is generally high, with many customers commenting on the comfort and durability of the boots. However, some customers have experienced issues with the quality of certain pairs, such as defective materials or poor construction.Prices are generally considered to be on the higher end, but customers often feel that the quality and durability of the products justify the cost. Some customers have mentioned that the prices are worth it for the long-term benefits of wearing high-quality boots.In terms of innovativeness, the location is praised for its willingness to offer a wide range of products and services, including custom fitting and resoling. The staff is often described as knowledgeable and able to provide expert advice on boot selection and care.However, there have been some issues with customer service, with a few customers experiencing rudeness or disinterest from staff members. Additionally, some customers have mentioned that the selection of women's boots is limited, and that the prices are not always transparent.Overall, the location is a great option for customers who are looking for high-quality boots and are willing to pay a premium for them. However, customers who are on a tight budget or who have specific needs may find the prices or selection to be limiting.